Last Revised: Jan 28, 2017
KnowleKids RESPECTS YOUR PRIVACY
Other than as described in this Policy, we will not give any information about you to others without your express permission.
Information Collection and Use
Our Site and mobile applications use forms to optionally collect contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, and make product suggestions. For certain services, We receive and store any information you enter on our Site or mobile applications, or give us in any other way, including through email, telephone, or other communications with our customer service department. If you contact us for support, we will keep an internal record of what support was given. We may use your information to contact you regarding functionality changes to our products, our Site and mobile applications, new KnowleKids services, and special offers we think you'll find valuable. If you would rather not receive this information, please see the "Updating Your Information" section below on how to change your preferences. Our Site and mobile applications do not use any cookies and/or other tracking technologies. As is true of most websites, we gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data. We use this information gathered about you from our Site or mobile application to help personalize search results, diagnose problems with our server, and to administer our Site and mobile applications.
We use security measures to protect against the loss, misuse or alteration of the information under our control. We use paypal secured payment services on our website for any purchase orders. We follow generally accepted standards to protect the personal information transferred to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of your personal information, you can contact us at info@KnowleKids.com. We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
From time to time, KnowleKids may contact you, to confirm your orders, to send information to you, and to provide you with offers for services. The contacts may occur by e-mail, telephone, or text message. By providing your telephone or mobile number, you consent to receive marketing telephone calls from or on behalf of KnowleKids that may be initiated by an automatic telephone dialing system and/or use an artificial or prerecorded voice. You understand that providing consent is not a condition of purchasing any good or service from KnowleKids. By providing your mobile number, you consent to receive marketing text messages from or on behalf of KnowleKids that may be sent by an automatic telephone dialing system. You understand that providing consent is not a condition of purchasing any good or service from KnowleKids. Message and data rates may apply.
What Happens to my Personally Identifiable Information if I Terminate my KnowleKids Account?
When your KnowleKids account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our relevant KnowleKids databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.
Updating Your Information
You may alter or update your account information or opt out of receiving communications from us and our partners at any time by accessing your Account online (My Account/Account Info) Please note, where your personal information is reasonably necessary for the provisioning of the products or services you have purchased, or for the operation of our network, the collection, use and disclosure of personal information is required and you cannot opt-out or delete the information without terminating your products/services. If your personal information is not reasonably necessary for the provisioning of the services you have requested or the operation of our network, you will have the choice to withdraw your consent by opting out. For example, where you have provided express consent for the use of specific product or services for marketing purposes, you can opt-out later on as you like. Similarly, you can opt-out of your personal information being used for a variety of marketing communications by us, including telemarketing or addressed marketing mail, or commercial electronic messages like emails and SMS messages, at any time by change the My Account/Account Info.
To deactivate your account, please email us: info@KnowleKids.com We will respond to your request for access or to modify or deactivate your information within thirty (30) days.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN's rules, regulations and policies. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process.
Changes in Our Practices
Contacting Our Site
2909 Alice Ct.
Fremont, CA, 94539